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Question

Hi there, after entering in my credentials to the wp-admin login page, I am directed to a blank white page instead of the admin WP dashboard interface. No 404 error page or anything, but when I inspect the console it says “Failed to load resource: the server responded with a status of 404 (Not Found)”

I have contacted my host and they were not able to duplicate the error, however, I have tried (and failed) on 4 different computers and devices and 3 different browsers (Chrome, Safari, & Firefox.) I have also had a friend enter my credentials on their computer and they also were taken to a blank white page.

Any help? This has never happened before and I need to make some important updates on my site.

Thank you in advance!

Jul 30, 2016 (4 months ago) - Posted by 1 Comment

One Answer

  1. Support says:

    Hi, I think you should rename your “plugins” folder become “plugins_test”. After that you can try to login in your wp-admin. If you can login it’s mean the problem cause one of your plugins. Now You must disable all your plugin and enable one by one.

    Good luck!

    Team Support

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